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Broker CRM

The system your whole brokerage actually runs on.

Lead to deposit to retention to compliance, in one place. Sales, onboarding, payments, partners, marketing and reporting stop being six vendors and six reconciliations.

1
System of record
60+
Native integrations
IB hierarchy depth
Multi
Brand & entity ready
Client lifecycle

One record follows the client from first click to final withdrawal.

No CSV between the marketing tool and the CRM, no second identity in the payments dashboard, no third in the reporting stack. The client is one record with one history.

01

Acquire

Landing pages, affiliate links and campaign tracking feed leads in with full attribution intact.

02

Qualify

Scoring and routing put the lead on the right desk, in the right language, within the SLA.

03

Verify

Automated KYC, screening and appropriateness checks clear the account without a manual queue.

04

Fund

Orchestrated PSPs with cascading retries turn a declined card into a completed deposit.

05

Trade

Account groups, leverage and bonuses applied automatically to the live trading account.

06

Retain

Behaviour-triggered journeys, loyalty tiers and reactivation flows run without a marketer clicking send.

Modules

Eight departments, one system of record.

Every module reads and writes the same client, account and transaction objects — which is why the deposit number on the sales dashboard matches the one finance reconciles.

Lead & sales desk

Turn traffic into funded accounts without losing the thread.

  • Configurable pipelines per desk, brand, language and jurisdiction
  • Lead scoring on source, behaviour and deposit intent signals
  • Round-robin, weighted or rules-based auto-assignment with SLA timers
  • Duplicate and recycled-lead detection across brands
  • Click-to-call VOIP with recordings attached to the client timeline
  • Call dispositions, callback queues and daily desk targets

Onboarding, KYC & AML

Verification that clears clients fast and satisfies the regulator.

  • Dynamic application forms by jurisdiction, entity and product
  • Document capture with OCR extraction and automatic expiry tracking
  • Liveness and selfie matching, plus proof-of-address validation
  • Sanctions, PEP and adverse media screening with ongoing rescreening
  • Appropriateness and suitability questionnaires with scoring rules
  • Tiered verification: trade-limited accounts unlock as checks clear
  • Full evidence pack exportable per client for audits

Client area

The trader’s room your clients live in between sessions.

  • White-labelled portal on your domain, matched to the terminal theme
  • Self-service account opening, additional accounts and currency choice
  • Deposits, withdrawals and internal transfers with live status
  • Statements, trade history and tax-ready exports
  • Document upload with rejection reasons written in plain language
  • Demo-to-live journeys and reactivation flows for dormant clients

Payments & PSP orchestration

More gateways, fewer failed deposits.

  • Multi-gateway routing by geography, currency, amount and risk score
  • Automatic cascading — a declined card retries on the next best PSP
  • Cards, bank transfer, local rails, e-wallets and crypto
  • Auto-approval rules with manual review queues for exceptions
  • Withdrawal workflows with maker-checker approval and limits
  • Chargeback and dispute tracking with evidence assembly
  • Reconciliation against PSP settlement files, flagged breaks only

IB, affiliate & money managers

Partner economics without a spreadsheet in sight.

  • Unlimited-depth IB hierarchies with per-level override rules
  • Rebates by lot, spread share, symbol group, volume tier or revenue share
  • Partner portal with live stats, referral links and marketing assets
  • Tracking links, pixels and postbacks for affiliate networks
  • PAMM, MAM and copy-trading management with fee schedules
  • Automated partner payouts with statements and dispute trail

Marketing & retention

Act on behaviour, not on a monthly export.

  • Segments built on trading behaviour, balance, risk score and lifecycle
  • Email, SMS, push and in-terminal messaging from one composer
  • Event-triggered journeys: first deposit, margin call, dormancy, win streak
  • Bonus engine — deposit bonuses, credit, cashback, loyalty tiers, contests
  • A/B testing on campaigns with revenue attribution, not just open rates
  • Consent and preference management wired to your privacy obligations

Reporting & BI

The numbers your board asks for, already built.

  • Live dashboards for net deposits, active traders, volume and revenue
  • Cohort retention, LTV and payback by source, desk and campaign
  • Desk and agent performance with conversion funnels at each stage
  • Custom report builder with scheduled delivery to inbox or S3
  • Warehouse sync so your analysts can work in their own tools

Compliance & control

Built for the day someone asks to see everything.

  • Immutable audit log across every user, record and permission change
  • Granular role-based access with field-level masking of client data
  • Data retention and erasure tooling for GDPR-style requests
  • Regulator report exports and transaction reporting extracts
  • Multi-entity separation — one instance, clean walls between books
  • SSO, enforced MFA and IP allow-listing for staff access
Payments

A declined deposit is a lost client. Route around it.

Deposit success rate is the single number that moves revenue fastest. The orchestration layer picks a gateway by geography, currency, amount and risk score — and when one declines, it cascades to the next best without the client seeing a failure page.

  • Routing rules by country, currency, amount band and client risk
  • Automatic retry cascade across your gateway portfolio
  • Withdrawal approval workflows with maker-checker and limits
  • Reconciliation against settlement files — breaks surfaced, matches hidden
Deposit routing — illustrative
Attempt 1DECLINED — 3DS timeout
Acquirer A · EU cards
Attempt 2DECLINED — issuer limit
Acquirer B · local rail
Attempt 3SETTLED — €2,500.00
Acquirer C · open banking
Client-visible failures0
Partners

Partner economics that calculate themselves.

IB hierarchies go as deep as your network does, with override rules at each level and rebates defined however you actually pay them — by lot, by spread share, by symbol group, by tier. Partners see live numbers in their own portal, so nobody emails you a spreadsheet asking why the figure moved.

  • Unlimited-depth hierarchies with per-level overrides
  • Rebates by lot, spread share, symbol group or revenue share
  • Branded partner portal with live stats and marketing assets
  • Tracking links, pixels and postbacks for affiliate networks
  • PAMM, MAM and copy-trading fee schedules managed in-system
  • Automated payouts with statements and a full dispute trail
Broker CRM

See it with your own funnel in it.

Bring a real scenario — a jurisdiction, a payment mix, an IB structure — and we will configure it live rather than showing you a generic tenant.

No obligation · NDA on request · Response within one business day